Why do I get an error setting up the mobile app?

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If the Catalyst mobile app is displaying the message "There was a server error." when you are trying to sign in for the first time, it is most likely because the wrong region server was selected at the set up. To select the correct server follow the following steps:

  1. Click the Gear Icon in the dark grey bar
  2. Select "Settings" from the menu
  3. Change server drop down to the correct server
  4. Click Save Subdomain

If you are unsure what server is the correct server for your account, you can verify by going to your Catalyst account on your PC and take note of what comes after the period(.) in your URL. For example, catalyst.bccatalyst.com would be on the bccatalyst.com server, but catalyst.bccatalyst.eu would be on the bccatalyst.eu server. The server options are:

  • bccatalyst.com
  • bccatalyst.eu
  • bccatalyst.ca
  • catalyst-au.com
  • catalyst-ae.com
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