First Time User Sign In Password Set Up

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Catalyst allows administrators to set a password for new users or send them an email with directions on how to set their own. The email contains a link with a security token that expires after 12 hours. This means that after 12 hours, the link will no longer allow the user to access their account. If your user does not attempt to access Catalyst within the 12 hour period, the steps below will help you reset the account and allow your user access to Catalyst again.

After the link has expired, users will need to be sent new email with a new security token. Users can request this themselves by following these steps:

  1. Go to the login page (www.{your site}.bccatalyst.com)
  2. Click the Forgot your password? link
  3. Enter your email address
  4. Click the Send Me Password Reset Instructions button
  5. The system will generate a new email with a fresh token
  6. Follow the steps in the email
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