How Task Scheduling Helps Manage Incidents


Task Scheduling During an Incident

Task Scheduling introduces two new sections to the Incident Management screen. These sections are the IT Recovery Dashboard and the Projected Recovery Chart, which provide a one stop overview of the recovery process for your teams and managers. They collect the recoverable items from your IT plans and merge their assigned tasks seamlessly with your continuity plan tasks in order to provide a full visual of the current status of your recovery process.

IT Recovery Dashboard

This section displays a list of all recoverable Applications and IT items tied to activated plans. This dashboard provides the name of the item, what plan it is in, whether it is an application or IT item, current dependency statuses, and the item status. The name field is linked to take the user to the activated plan from which the item originates.

Plan owners can update the status on this dashboard from their activated plan views, as shown below:

As the recovery progresses, owners can update the status from Not Started to In Progress, Completed/Recovered, or Blocked. This information will then be updated on the IT Recovery Dashboard to maintain a constant channel of communication.

Additional recoverable items that are not currently tied to a plan can be added through the Add Recoverable Item button. Currently, these additional items are not manageable through the system and will show as “Not Activated” on the status view. However, at the end of an incident they do provide an improvement opportunity as a plan can be created around these item(s).

Projected Recovery Chart

This chart is the most vital portion of the Task Scheduling feature, as it is the point where all of the task dependencies and durations are combined into a simple and easy to read Gantt chart. This chart can be used to track the progress of the recovery as well as the projected time it should take for the incident to be recovered. In this chart, each row represents an individual task section from an activated plan. The rows are grouped by color which represent sections from the same plan. Clicking the Show Critical Path Button displays sections that have to be completed before other sections can start.

This chart enables recovery teams to track when some tasks are taking longer than expected and when others are moving ahead of pace. Early identification allows the team to adjust their planning and update staffing and resource allocations on the fly without causing further disruption to the recovery process.

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